Privacy Policy

What we collect

• Case details you enter - state, dates, deposit and rent amounts, the landlord's charges, evidence checklist, notes, and the names/addresses you type for the demand letter. Case details are processed to generate your analysis and documents; the letter and analysis you build are stored in your own browser (localStorage), not in an account on our servers.
• Documents you upload - if you use the document reader, the photos or PDFs you choose to upload (e.g. the landlord's itemized statement or your lease) are used to extract case details into the form. Uploaded files are stored on our servers for up to 30 days and then automatically deleted.
• Move-in vault - photos and documents you store in My Property are kept for the duration of your tenancy so they can serve as evidence later. They stay until you delete them (or ask us to at [email protected]); they are not sent to any AI provider and are visible only to your signed-in account.
• Waitlist email - if you ask to be notified when your state opens, we store your email address and state.
• Deadline reminder email - if you opt in on the deadline calculator, we store your email address, state, and the computed deadline date to send one reminder when that date passes. Every reminder carries an unsubscribe link that deletes the record.
• Page feedback and questions - if you answer the short "did this page help?" question or send us a question, we store your answer, your message and the page you were on. An email address is stored only if you enter one, and we use it only to reply. Write to [email protected] to have a message deleted.
• Basic technical logs - standard server logs (IP address, request time, user agent) kept for security and debugging.
• Anonymous usage statistics - we run a self-hosted, cookieless analytics tool (Plausible) on our own server. It counts page views and anonymous events (e.g. "a calculator check was run for Texas") without cookies, cross-site tracking, or personal identifiers, and the data never leaves our infrastructure. Error reports go to our self-managed error tracker (GlitchTip) and may include technical context such as browser type; we do not attach your case details to them.
• Advertising measurement - our pages load the Google Ads tag so we can tell which of our ads bring people to the site. It sets cookies and sends Google the page you are on, your IP address and browser details. The tag does not run on your case pages or sign-in links, so Google does not receive the link to your case, and we never send it your case details, uploaded documents or letter text. Google handles this data under its own privacy policy. You can turn off personalized ads at adssettings.google.com or block third-party cookies in your browser.
• Session recordings and heatmaps - on our public guide pages we use Microsoft Clarity to see how visitors scroll and click, so we can make the pages clearer. It sets cookies and records page interactions; text you type into fields is masked before it leaves your browser. Clarity never runs on your case, results, account or sign-in pages, and it stops as soon as you open your case. Microsoft handles this data under its own privacy statement.

How we use it

• To run the analysis and generate your documents.
• To email you when your state's case builder opens (waitlist).
• To send the one deadline reminder you asked for on the calculator.
• To reply to a question you sent us, if you left an email.
• To operate, secure, and improve the service.

We do not sell your personal information and do not share your case details with landlords, data brokers, or advertisers; the Google Ads tag described above is the only advertising tool on the site, and Microsoft Clarity only sees our public guide pages. If AI-assisted analysis is enabled, the charge descriptions you enter and the documents you upload are processed by our AI provider (OpenAI) solely to classify charges and extract the details you asked us to read; under the API terms we use, they are not used to train models.

Retention and deletion

Case data lives in your browser - clear your browser storage to delete it. Uploaded documents are kept for up to 30 days and then deleted automatically; write to [email protected] to have them removed sooner. To remove a waitlist email, use the unsubscribe link in any email from us or write to [email protected] and we will delete it within 30 days.

Contact

Questions about this policy: [email protected].